Never miss another patient call.
Your 24/7 AI receptionist answers calls, handles common questions, helps patients book appointments, and supports English, Korean, and Spanish conversations while your staff focuses on care.
✓ 24/7 Coverage ✓ Bilingual ✓ Scheduling ✓ HIPAA Compliant
Turn missed calls into booked opportunities.
Professional phone coverage during lunch, after hours, weekends, holidays and peak front-desk periods.
Handles Your Clinic Calls
24/7 Coverage
Every call answered, including evenings, weekends, holidays, and overflow periods.
Bilingual
Support bilingual patient conversations with natural language switching.
Scheduling
Help patients schedule, reschedule, and get appointment information.
HIPAA Compliant
Designed for HIPAA-compliant healthcare workflows and secure handling of PHI.
Hear ACUPHONE.ai in Action
Listen to the AI receptionist, then call live demo and try it yourself.
English Demo
English Live Demo
Pretend you are a new patient and ask any question, book an appointment.
More than answering the phone.
Build the receptionist around your clinic's real workflow.
24/7 Answering
New patient, existing patient, after-hours and overflow calls.
Appointment Scheduling
Check connected calendar availability and guide callers through booking.
English + Korean
Natural bilingual conversations with language switching for Korean-speaking patients.
English + Spanish
Spanish bilingual support can be configured for clinics serving Spanish-speaking patients.
SMS + Messaging
Confirmations, reminders, follow-up.
Clinic FAQs
Answer questions about services, hours, location, insurance, pricing and policies.
Transfer & Escalation
Route selected calls to staff according to your rules.
Call Analytics
Review call activity, outcomes, recordings and summaries.
See what missed calls could be costing your clinic.
Estimate the potential revenue your clinic could recover when more patient calls are answered and converted into appointments.
Monthly call recovery calculator
Estimate the potential value of missed new-patient calls at your acupuncture clinic.
Number of incoming calls
Average incoming calls your practice receives each month.
Missed calls
Percentage of incoming calls your practice does not answer.
New patient calls
Percentage of missed calls from prospective new patients.
Average patient value
Estimated value of one new patient.
Illustrative opportunity only. Assumes every missed prospective new-patient call could become a paying patient. Actual recovery depends on call handling, booking conversion, availability, and patient attendance. Not a revenue guarantee.
Three plans for growing clinics.
Simple plans designed for acupuncture and wellness clinics.
Basic
- 24/7 call answering for after-hours, weekends and overflow
- Unlimited calls & minutes
- Appointment scheduling
- One-way SMS confirmations and follow-up
- Custom greeting & FAQs
- Call summaries
- Performance Analytics and Call recording
- Support via phone, email, and chat
Premium
- Everything in Basic
- Bilingual patient support – English / Korean, English / Spanish, more.
- AI Web chat with Scheduling
- Warm transfer with AI briefing
- Route to live representative upon request
- Advanced call flows
- Priority support
Enterprise
- Everything in Premium
- Multi-location / multi-provider
- Custom workflows & routing
- API / webhooks
- Outbound campaigns
- Custom dashboard & reports
- Dedicated success manager
Connect the tools your clinic already uses.
ACUPHONE.ai is designed to fit into your existing clinic workflow.
Don’t see your system? ACUPHONE.ai can work with compatible APIs, webhooks, or custom workflow connections.
Questions Clinic Owners Ask
Answers to common questions about using ACUPHONE.ai as your clinic’s AI receptionist.
1. Can ACUPHONE.ai answer calls after hours?
Yes. ACUPHONE.ai can answer calls 24/7, including evenings, weekends, holidays, and other times when your clinic is closed. You can customize what the AI should do with after-hours calls, such as answering questions, scheduling appointments, or providing your clinic’s after-hours instructions.
2. Will patients know they’re talking to an AI?
ACUPHONE.ai is designed to provide a natural, conversational receptionist experience. You can choose how the AI introduces itself and how it communicates with your patients. The goal is to make every call feel professional, helpful, and consistent with your clinic.
3. Can ACUPHONE.ai answer calls when my staff is busy?
Yes. ACUPHONE.ai can answer calls when your staff is helping another patient, away from the phone, or otherwise unavailable. This helps reduce missed calls and gives patients an immediate response instead of reaching voicemail.
4. Can ACUPHONE.ai book appointments?
Yes, when connected to a compatible scheduling system. ACUPHONE.ai can be configured to help patients schedule appointments based on your clinic’s availability and scheduling rules.
5. Can it reschedule or cancel appointments?
Yes. Depending on your scheduling-system integration and your clinic’s rules, ACUPHONE.ai can assist patients with appointment changes, including rescheduling and cancellations.
6. Can ACUPHONE.ai answer questions about my clinic?
Yes. ACUPHONE.ai can be configured with information specific to your clinic, including services, treatments, insurance, business hours, location, parking, payment information, new-patient procedures, and other frequently asked questions.
7. Can it handle new-patient calls?
Yes. ACUPHONE.ai can welcome new patients, answer common questions, collect information, explain the next steps, and help them schedule an appointment.
8. Can it handle existing patients?
Yes. ACUPHONE.ai can handle routine patient calls such as appointment questions, scheduling requests, clinic information, and other common inquiries according to your clinic’s instructions.
9. Can ACUPHONE.ai transfer calls to my staff?
Yes. You can define situations in which the AI should transfer a caller to your staff or another designated phone number—for example, when a patient requests to speak with someone directly or when human assistance is needed.
10. Can I customize ACUPHONE.ai for my clinic?
Yes. ACUPHONE.ai is configured around your clinic. You provide your clinic information, services, hours, scheduling procedures, call-handling preferences, and other instructions through the ACUPHONE.ai Intake Form.
11. Will ACUPHONE.ai sound natural?
ACUPHONE.ai is designed for natural, conversational phone interactions rather than traditional automated phone menus. Clinic owners can call the live demo to experience the voice and conversation for themselves.
12. Does ACUPHONE.ai support multiple languages?
Yes. ACUPHONE.ai can support multilingual experiences. Your clinic can configure bilingual experiences such as English/Korean or English/Spanish, depending on your requirements. AI detects the caller’s language automatically and switches mid-call if needed.
13. What happens if ACUPHONE.ai doesn’t understand a patient?
The AI can be configured to ask the patient to clarify, provide an appropriate response, or transfer the call to your staff when human assistance is needed. Your clinic’s preferred escalation instructions can be incorporated into the call workflow.
14. Can I use my existing clinic phone number?
Yes. ACUPHONE.ai can be configured to work with your existing business phone number through the appropriate call-forwarding or phone-system setup.
15. What happens when my clinic is closed?
ACUPHONE.ai can continue answering calls according to your after-hours instructions. Instead of simply sending patients to voicemail, the AI can answer questions, assist with scheduling when available, collect information, or provide your specified after-hours instructions.
16. Can ACUPHONE.ai help reduce missed calls?
Yes. By answering calls when staff are unavailable or the clinic is closed, ACUPHONE.ai can help reduce unanswered calls and provide patients with an immediate response.
17. Can ACUPHONE.ai help my clinic get more appointments?
ACUPHONE.ai can help capture calls that might otherwise be missed and assist patients with scheduling. The potential impact depends on your clinic’s call volume, scheduling process, conversion rate, and other factors.
18. How can I see how ACUPHONE.ai works?
Call the ACUPHONE.ai live demo at (213) 646-7070. When you call, try to pretend you’re a new patient, ask any question and book an appointment. This lets you experience a realistic patient conversation with the AI receptionist.
19. Can ACUPHONE.ai integrate with our existing scheduling or practice management system?
Yes. ACUPHONE.ai can connect with supported scheduling and practice-management systems through available integrations, APIs, or other authorized connections. The specific information exchanged depends on the clinic's configuration.
20. How many calls can ACUPHONE.ai answer simultaneously?
Several callers can reach our agent at the same time.
21. Is ACUPHONE.ai HIPAA compliant?
Yes. ACUPHONE.ai is designed for HIPAA-compliant healthcare workflows, with safeguards to help protect patient information and support the secure handling of PHI. Business Associate Agreements (BAAs) are available where required.
22. How do I get started?
Getting started is simple: Book a Demo → Complete the ACUPHONE.ai Intake Form → Configure Your AI Receptionist → Connect Your Phone & Scheduling System → Test → Go Live. Your AI receptionist is configured around your clinic’s specific information, services, scheduling, call handling, and patient experience.
Ready to hear it for yourself?
Call the live AI receptionist or scan the QR code. Ask for an acupuncture appointment.
☎ Call (213) 646-7070